FREQUENTLY ASKED QUESTION (FAQs)
OUR FABRIC
Fabric features
Is Lee Vierra Kids products SNI certified?
SNI is the Indonesian National Standard nationally applicable in Indonesia. It is a regulation addressing safety, quality and performance. Yes, our materials has been tested and all of our products are in compliance with SNI standards in Indonesia.
How do you know if our material is UPF 50+?
All of our fabrics has been added UV Protection by Rayosan® and are rigorously tested in accordance with the standards set forth by the Singapore Lab. The sun protection finishing can last up to 40 washing and 100 hours of extended light exposure.
What is Ultra Protection Factor?
UPF is a measure of protection from UVA and UVB rays.
Clothing is the first line of defense against the sun. Dermatologist recommend wearing items with a UPF of 50+, the highest rated UPF available.
Where are the product manufactured?
Our products are manufactured in Jakarta, Indonesia, and we have a strict quality control procedure to ensure that you will receive the best quality. Unsatisfied with our product? Please contact us at +62811-999-4001 for return and exchange.
FLOATSUIT
Benefits of floatsuit
One of the benefit of our floatsuit is to promote water confidence.
Our floatsuits are designer with integrated floats to help children stay buoyant in water and position them correctly when they are learning to swim. The suits feature foam floats that are inserted into pockets around the tummy and back. You can remove these individual float gradually as your child becomes more confident in water.
At what age can children wear floatsuit?
"Children can wear flotation suit from one yearl old, right up to age of six."
Younger babies may not be able to balance themselces or have the strength to keep their body above water, meaning they may tip forwards or backwards when wearing a floatsuit. You should always ensure that you hold baby's hands until they find their balance and remove floats one at a time until they are held stable under the water with just the tops of their shoulders out of the water.
When choosing the right size of suit for your child, don't go by their age. Instead, measure their chest circumference, body length and weight, to ensure the best fit possible.
Are floatsuits safe?
Floatsuits work with your child's natural buoyancy, preventing them from sinking while enabling them to put their head underwater if they wanr to. Although they help keep the child safe in the water, they are swimming aids and aren't intended as a safety device.
A floatsuit won't turn a child the right way up if they are struggling in the water, or keep their head above water in the same way a lifejacket would. As such, they aren't a substitute for adult supervision.
SIZE CHART
How can i measure my size?
You can find our measuring guide here, and in all the product details pages labeled as ‘measurement guide’. All measurements are in centimetres.
CARE INSTRUCTION
Swimsuit
- Hand wash with like colors
- Use with mild detergent and cold water
- Do not wring, soak or bleach
- Drip dry flat in shade
- Do not machine wash, tumble dry or iron
- Do not dry clean
- Sunlight may fade certain colours
Floatsuits
- Hand wash with like colors
- Use with mild detergent and cold water
- Do not wring, soak or bleach
- Drip dry flat in shade
- Do not machine wash, tumble dry or iron
- Do not dry clean
- Sunlight may fade certain colours
- Remove buoy foam while washing the swimsuit
Note: we strongly advise against using aerosol sunscreens, which contain chemicals that may stain suits.
Orders, shipping & payment
Do I need an account to order?
Yes. You have to register an account to make a purchase. it is very easy and simple, just follow the step-by-step instructions on the page.
The product that i want is sold out! How can i get it?
Unfortunately, not every style will be restocked. However, you can use the 'notify me' button to receive an email notification if the item comes back. Or alternatively check our reseller list. (ini pake nge-link ke reseller bisa ga?)
How much will shipping cost?
For customers in Indonesia, we provide free shipping for purchases above IDR 500,000. If your order is less, shipping fees will be automatically calculated at checkout.
Can i add items after i check out?
Please be properly review your orders before confirming your purchases, as we are unable to modify your purchases after it has been processed. However, you can make a new order and combine your shipping by contacting us :
Whatsapp: +62811-999-4001
e-mail: admin@leevierra.com
(mon-fri | 9:00 - 17:00 | uct+7:00)
Can i modify / cancel after i check out?
Please be properly review your orders before confirming your purchases, as we are unable to modify or cancel your purchases after it has been processed.
What kinds of payment methods are accepted?
We accept bank transfer & credit card (visa / mastercard). Please find our full purchasing guide here.
How soon can i get my order?
Depending on your location, it may take 3-5 working days if you’re in indonesia.
It’s been a couple of days and i haven't received my order. where is my order?
Kindly contact us and please mention your order id so we can help to track your purchases.
Contact us:
Whatsapp: +62811-999-4001
e-mail: admin@leevierra.com
(mon-fri | 9:00 - 17:00 | uct+7:00)
It’s urgent! can i get my order earlier?
We try to process our orders as quickly as possible, within 24 hours period after payment confirmation. You can help to expedite the process by confirming your order before 10am, and we will process your order on the same day. Please note that we will process your order during working days.
I have received my package, but there is some defect or it is not what I’ve ordered.
We deeply apologize for our mistakes. Please kindly send an e-mail to admin@leevierra.com or whatsapp +62811-999-4001 and we will try our best to rectify the issue. For more information, you can find our ‘return & exchange policy’ here.
I want to know more about your privacy policy.
Lee Vierra understands that privacy concerns are extremely important to our customers. We know that you care about how your personal information is used and shared, and we take your privacy seriously. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties.